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Among the important actions carried out by management, planning is the first function needed to lay out the foundation and goals a company will pursue. From a business standpoint, goals are set in association with what stands as the organizations overall mission. Tyco’s mission statement notes, “We will increase the value of our company and our global portfolio of diversified brands by exceeding customers’ expectations and achieving market leadership and operating excellence in every segment of our company.” (Tyco.com, 2004, 1). The most excellent way of achieving such goals, calls for management to define the greater of strategic, tactical, operational, and contingency plans that would best serve the organization while keeping mind of the influencing legal, ethical, and social responsibilities. As those important factors, should weigh heavily upon the management overseeing all four of Tyco International divisions.
Predominately handled by upper management, strategic plans involve the making of decisions regarding the organizations long-term goals. Referred to as strategic goals, they include establishing measures to observe company growth in profit, return on investments, market shares, productivity, quantity with quality, and customer satisfaction.
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